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The Key does not have the ability to process refunds for purchases made through the Apple App Store since all purchases are processed exclusively through the app store. To request a refund through Apple, follow these steps below: Go to: https://reportaproblem.apple.com

• Log in with your Apple ID
• Find The Key in your Purchase list
• Click on Report a Problem
• In the Choose Problem dropdown, select “Didn’t mean to purchase this item”